1. Introduction
Shaper Finance, operating under Alliance Property and Finance, is committed to protecting your privacy.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and manage your personal information.
2. Collection of Personal Information
We collect personal information from you to provide you with our mortgage and financial services. This might include:
- Full name, contact details, date of birth
- Financial information, including income, expenses, assets, and liabilities
- Employment details
- Credit history and credit score
- Identification documents
We collect this information through:
- Online forms and applications
- Cookies and tracking technologies (e.g., Google Analytics 4, Google Tag Manager, Hotjar)
- Third-party services (e.g., Google Ads, Meta Ads, CRM Systems)
- Communications with you (calls, emails, meetings)
3. Use of Personal Information
Your personal information is used to:
- Assess your eligibility for finance products
- Provide mortgage and finance broking services
- Communicate with you about our services
- Comply with legal and regulatory obligations
- Improve our website and services through analytics and retargeting
4. Disclosure of Personal Information
We may disclose your information to:
- Lenders and financial institutions
- Credit reporting bodies
- Identity verification and compliance service providers
- Our service providers, contractors, and staff
- Regulatory bodies where required by law
5. Overseas Disclosure
Some of our service providers, particularly for website analytics and advertising platforms - are likely to store and/or process your data in the cloud, or in various servers around the world. It is not practical to know in which country your information may be held, but may include the United States, European Union, or Asia-Pacific regions.
6. Security of Personal Information
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes the use of reputable, password-protected systems, encrypted data transfers, and access controls. Our team limits access to the authorised personnel only.
7. Access and Correction
You have the right to access and correct your personal information. Please contact us to make a request.
8. Complaints
If you have a complaint about how we handle your personal information, please contact us. We will acknowledge your complaint, investigate it, and provide a written response within a reasonable timeframe.
9. Notifiable Data Breaches
In the event of a data breach that is likely to result in serious harm, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.
10. Changes to This Policy
We may update this policy from time to time. The latest version will be available on our website.